Last updated: 26/03/26
Overview
This Privacy Policy explains how Core Cleaners UK (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit corecleaners.co.uk, contact us, or use our cleaning services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Core Cleaners UK
Website: https://corecleaners.co.uk/
Email: info@corecleaners.co.uk
Phone: 07787024477
Address: 23 Bradley Drive, Bury, United Kingdom, BL9 8PT
We act as the Data Controller for the personal information we collect.
2. Information We Collect
Information you provide directly
- Name
- Email address
- Phone number
- Address of the property to be cleaned
- Booking details (dates, times, service type)
- Payment information (processed securely via third‑party providers; we do not store card details)
- Any additional notes you provide about your property or cleaning requirements
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and tracking data (see Section 8)
- Information from third parties
- Payment processors
- Booking platforms (if applicable)
- Advertising platforms (e.g., Google, Facebook)
3. How We Use Your Information
We use your information to:
✔ Provide and manage our cleaning services
- Process bookings
- Communicate about appointments
- Send confirmations and reminders
✔ Improve our website and services
- Analyse website usage
- Enhance user experience
✔ Marketing (only with your consent)
- Email updates
- Promotions
- Service announcements
✔ Legal and administrative purposes
- Invoicing
- Fraud prevention
- Compliance with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Providing cleaning services | Contract |
| Responding to enquiries | Legitimate interest |
| Marketing communications | Consent |
| Analytics & website improvement | Legitimate interest |
| Legal compliance | Legal obligation |
5. How We Share Your Information
We may share your data with:
- Cleaning staff (only the information needed to complete your service)
- Payment processors (e.g., Stripe, PayPal)
- Website hosting providers
- Email and communication platforms
- Analytics providers (e.g., Google Analytics)
We never sell your personal data.
6. Data Retention
We keep your information only as long as necessary:
- Booking and service records: up to 6 years (legal requirement)
- Marketing data: until you withdraw consent
- Website analytics: up to 26 months
7. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at: {{Insert Email}}
8. Cookies & Tracking Technologies
We may use:
- Essential cookies (site functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (Google Ads, Facebook Pixel)
You can manage or disable cookies in your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted website (HTTPS)
- Secure payment processing
- Access controls for staff
- Regular security reviews
However, no online system is 100% secure.
10. International Data Transfers
Some third‑party providers may store data outside the UK. We ensure appropriate safeguards such as:
- UK GDPR‑approved Standard Contractual Clauses
- Adequacy decisions
11. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect children’s data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Core Cleaners UK
Email: info@corecleaners.co.uk
Phone: 07787024477
Address: 23 Bradley Drive, Bury, United Kingdom, BL9 8PT